Dr. Peter Lachman - medical doctor and the Chief Executive Officer of the International Society for Quality in Healthcare (ISQua)
"The uniqueness of the Mangomoments is its ability to be an expression of kindness not only to the person as a patient but also to the healer as a person. This moment of kindness that takes no effort other than a brief moment of giving, returns the Professional to be a Person, and as a result the Patient becomes a Person as well. This intervention addresses the alienation felt by both patients and their carers in hospital. The Mangomoment is an expression of kindness, an act that has mutual benefit for the psychological safety of patients and clinical staff."
Curious for more? This reflection continues in our Mangomoment book, along with numerous other reflections and inspiring stories!